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Here, you can create predefined templates for rejection reasons, so you won’t have to manually type a reason every time you need to reject a reservation.

To create a reason, simply go to the reasons tab and click new.

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You will now be able to add a reason. Note that you can use tags to customize your reason message to make it politer.

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Let’s try using the following:

Once satisfied hit add at the bottom. You will then be redirected to the Reasons page, as shown below.

How does this work? Let’s see it in action.

Your reason will be added as a selectable option in the drop-down menu on the rejection page and the #NAME# tag will automatically be replaced with the name of the customer.

Just like other settings, you can easily edit or delete a reason on the Reasons page.