In this section, you can customize the predefined email templates to your liking.
If you notice, you can choose notification language at the top. This will be the language of your notification emails. Right now, the following languages are supported:
Czeck
Danish
Deutsch
English
Español
Eesti
Français, check out the video review
Italiano
Magyar
Nederlands
Norwegian
Polski
Português
Türkçe
Slovak
Svenska
Suomi
Русский
עברית (Hebrew)
日本語 (Japanese)
You just need to select the email template you wish to edit and hit the blue edit button.
Editing the first template
You can edit the Subject and body of the email.
The Edit screen
You can fully customize email templates if you have HTML knowledge. Upon clicking the Source button, you can toggle between rich editor and HTML editor:
HTML view mode
If you don’t have enough HTML knowledge, I highly suggest you just use the rich text editor to customize your email template.
Variables or Tags
The following are the variables or tags.
Variables in the emails
Tags that are enclosed with symbol # will be replaced when the email is created. Feel free to change their positions or completely remove them.
Supported tags:
#ID# - Reservation number
#NAME# - Name of the person that created a reservation
#PHONE# - Person contact phone
#EMAIL# - Person contact email
#START_DATE# - Reservation start date
#START_TIME# - Reservation start time
#END_DATE# - Reservation end date
#END_TIME# - Reservation end time
#COMMENTS# - Comments
#PARTY_SIZE# - Number of guests
#PARTY_SIZE_SHORT# - Number of guests without any text
#PLACE# - Restaurant name with address
Be careful when editing email templates, especially in HTML view. If ever you wanted to revert to default, you can easily do so by clicking the “revert to default” button at the bottom of the editor.
In case you want to go back
Reply Comments
Here, you can create predefined templates for rejection reasons, so you won’t have to manually type a reason every time you need to reject a reservation.
To create a reason, simply go to the reasons tab and click new.
You will now be able to add a reason. Note that you can use tags to customize your reason message to make it politer.
Add/Edit reasons.
Let’s try using the following:
Once satisfied hit add at the bottom. You will then be redirected to the Reasons page, as shown below.
How does this work? Let’s see it in action.
Your reason will be added as a selectable option in the drop-down menu on the rejection page and the #NAME# tag will automatically be replaced with the name of the customer.
Just like other settings, you can easily edit or delete a reason on the Reasons page.